Three smiling men in white uniforms stand behind a desk, looking at a computer screen and a piece of paper, appearing to share a light-hearted moment at work. A clock and flower artwork are visible in the background. Two men in white uniforms with shoulder epaulettes are smiling and looking at a computer screen. They appear to be enjoying their work and are in a professional indoor setting.

We SHINE in everything we do

Our Service Promise 

At P&O Cruises, SHINE is more than a promise, it’s how we live our culture every single day. Built alongside our Core Values, which are shared across all Carnival Corporation brands, SHINE helps us focus on delivering extraordinary service to our guests, while our Core Values guide how we treat one another.

These principles aren’t just words on a page, they’re actions and behaviours that create a workplace built on trust, openness and care. They shape how we interact with each other, the destinations we visit and the communities we meet along the way.

We encourage everyone to uphold these cultural expectations because they’re the foundation of who we are.

Three men in white short-sleeve uniforms and black trousers walk together on the deck of a ship, smiling and talking. The P&O Cruises logo and blue funnel are visible in the background. An example of a job opportunity on a P&O Cruises ship.
Two healthcare professionals in navy scrubs stand and smile in a medical office with wooden cupboards, medical supplies, and a round window in the background.
A woman with long brown hair, glasses, and red lipstick smiles while sitting at a desk with a laptop. She wears a light blue blouse and a name badge. A colourful EXPERIENCES sign is visible in the background.
A man in a dark uniform with gold buttons smiles and talks to another man in white work clothes in an industrial laundry room, with another worker handling laundry in the background.
A smiling woman in a reflective vest holds a walkie-talkie, standing outdoors before a white wall with large blue letters that partially read P&O CRU, representing the dynamic environment of P&O Cruises deck careers.

We are Dedicated

We notice the little things and act on them. We think ahead, spot what guests might need next and add thoughtful touches that turn a good holiday into a great one.

Three men in white short-sleeve uniforms and black trousers walk together on the deck of a ship, smiling and talking. The P&O Cruises logo and blue funnel are visible in the background. An example of a job opportunity on a P&O Cruises ship.

We are Knowledgeable

We know our ships, our destinations and our experiences inside out. We share that knowledge in a friendly, easy way, so guests feel confident and inspired to make the most of their holiday.

Two healthcare professionals in navy scrubs stand and smile in a medical office with wooden cupboards, medical supplies, and a round window in the background.

We are Welcoming

We’re warm, genuine and always ourselves. We greet guests with a smile, a friendly chat and, where it fits, a touch of British humour that helps them feel relaxed and at home.

A woman with long brown hair, glasses, and red lipstick smiles while sitting at a desk with a laptop. She wears a light blue blouse and a name badge. A colourful EXPERIENCES sign is visible in the background.

We are Passionate

We bring positive energy to everything we do. We care about creating memorable holidays and it shows in our enthusiasm, our pride and the way we go the extra mile for our guests.

A man in a dark uniform with gold buttons smiles and talks to another man in white work clothes in an industrial laundry room, with another worker handling laundry in the background.

We are Trusted

We always look the part and do what we say we’ll do. We’re calm, confident and professional and we reassure guests by handling things smoothly, especially if something doesn’t go to plan.

A smiling woman in a reflective vest holds a walkie-talkie, standing outdoors before a white wall with large blue letters that partially read P&O CRU, representing the dynamic environment of P&O Cruises deck careers.

Our Core Values

Our Core Values are the cultural anchors that unite us, guide how we work together, help us solve problems and make great decisions, foster strong relationships and succeed.

Together, SHINE and our Core Values make sure we’re not only creating unforgettable holidays for our guests, but also building a positive, respectful and inclusive environment for our teams.

A blue magnifying glass encircles two simple gold human figures, symbolising searching for people or community focus.

Guest Obsessed

We put our guests front and centre, delighting them at every opportunity.

A gold outline of a person raising one hand with a speech bubble overhead, surrounded by a partial blue circle.

Speak up

We can respectfully share ideas, feedback, concerns and questions with confidence.

A gold thumbs-up and shield icon inside a blue incomplete circle, representing approval, security, and protection.

Respect and protect

We protect what matters – our people, our company and our planet – treating everyone with dignity and respect.

A stylised gold figure climbs a gold mountain, all enclosed within a partially open blue circular outline on a white background.

Always Improving

We always try to do our jobs better and innovate to drive the business forward.

Two stylised hands clasping each other in a handshake, surrounded by gold lines suggesting motion or connection, with a blue semicircle above and blue curved line below.

Better Together

We work collaboratively as a team to successfully deliver on our purpose, mission and goals.

A stylised gold ear is surrounded by a partial blue circle, with three gold gears of different sizes near the ear, suggesting themes of hearing, listening, or auditory technology.

Listen & Learn

We listen – actively and inclusively – to make better decisions and learn from our successes and failures.

At P&O Cruises, we love to recognise the incredible people who bring our culture and service promise to life every day. That’s why we created the SHINE Awards – our onboard recognition programme designed to celebrate team members who truly embody our Core Values and the SHINE Service Promise.

The best part? Anyone can nominate, and anyone can be recognised. It’s simple, inclusive and all about shining a spotlight on those who go above and beyond. Winners enjoy a well-deserved moment in the spotlight, plus some fantastic rewards: £200, a Captain-signed certificate, a SHINE pin, and the pride of knowing you’ve made a real difference.

And it doesn’t stop there. Every monthly winner has the chance to take home the ultimate accolade: Star of the Year, voted for by colleagues across the fleet.

 

SHINE Star of the Year
Core Values Star of the Year
The big prize

SHINE Star of the Year

Shrey, Receptionist

As a receptionist Shrey consistently delivers exceptional service, however, one moment stood out. When a guest lost a deeply sentimental keepsake during her first holiday alone after bereavement, Shrey responded with genuine compassion and care.

Going above and beyond, he used his own time ashore to find a replacement, bringing comfort during her journey home. This simple yet powerful act showed empathy in action and reflected our values. Backed by multiple glowing guest nominations, Shrey is a truly deserving SHINE Star of the Year.

Six people, including four men in white uniforms, one man in a suit, and one woman in a blue patterned dress, stand together indoors. Two men in uniforms hold a certificate and all are smiling at the camera.

Core Values Star of the Year

Arlene, Crew Services Manager

Arlene is a brilliant example of Core Values in action. As Crew Services Manager, she went above and beyond to support a colleague stepping into the crew manager role for the first time.

Patient, generous and always available, Arlene shared her expertise, adapted at short notice, and helped build confidence and structure. Her commitment to teamwork and supporting others truly sets her apart.

Six smiling cruise ship staff in uniforms stand indoors. The woman at front centre holds a certificate that reads “Congratulations” with her colleagues gathered around her, celebrating her achievement. Framed photos hang on the wall behind them.

The big prize

Each winner of the year receives a certificate, £1,500 and ‘Star for the Day’ treatment which includes:

  • A one-night stay in a Suite/Mini-suite/Balcony cabin with breakfast
  • £100 to spend in any of the retail shops on board
  • One 50-minute massage in the spa
  • A dinner for two in a ship’s speciality restaurant
  • Invite to an evening performance in the theatre
  • A tour of the bridge and engine room or the galley/back of house
  • Free streaming internet package
A close-up of a present wrapped in brown paper with a large yellow ribbon and a tag that reads, Congratulations! You so deserve this.
A group of restaurant staff in uniforms, smiling and raising their hands enthusiastically while posing together inside a brightly lit dining area—perfect for those seeking cruise ship restaurant jobs. A group of smiling restaurant staff in uniforms pose together, raising their hands and appearing cheerful in a brightly lit setting, showcasing the teamwork found in cruise ship restaurant jobs.

Got the skills and the spark?

How to apply