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Sales & Shore Experiences team

Turn holidays into something extraordinary. Our Sales & Shore Experiences team helps guests make the most of their holidays, whether they’re planning their next cruise or exploring exciting destinations ashore.

Our Shore Experiences team bring destinations to life by matching guests with the right experiences, explaining timings and safety, working with partners ashore to deliver smooth, memorable days out. The Loyalty and Cruise Sales team inspire guests to sail again by sharing offers clearly, hosting loyalty events and guiding future cruise bookings, building lasting relationships and unforgettable holidays.

This is a team built on expert knowledge, first-class communication and genuine passion for travel. You’ll work closely with colleagues across departments, connect with guests from all over the world and play a key role in shaping their holiday happiness. From marketing and events to sales and service, this team offers variety, progression and the chance to shine.

Share your love of adventure

Match guests with unforgettable shore excursions, share insider tips and work with local partners to deliver memorable adventures ashore.

Travel the world

Get paid to explore incredible destinations while building your career.

Inspire others

Promote cruise offers, host loyalty events and guide guests through bookings, building lasting relationships and encouraging them to sail again.

Create memorable moments

Be part of experiences guests will treasure forever.

Sales & Shore Experiences roles
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A man in a formal waistcoat and tie sits at a desk, holding a pen and speaking to two people opposite him. Papers and a keyboard are on the table. He appears to be explaining something or giving advice.
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Senior Loyalty & Cruise Sales Manager

Lead the loyalty and cruise sales team to drive bookings and guest satisfaction. You’ll shape strategy, host events and manage onboard campaigns, creating memorable moments and encouraging guests to return.

A woman in a white uniform with shoulder epaulettes and glasses is smiling whilst speaking on the phone at a desk. A sign behind her reads LOYALTY on a wooden wall.

Loyalty & Cruise Sales Manager

Inspire guests to cruise again. You’ll promote future cruises, host loyalty events and guide guests through cruise offers, building lasting relationships and helping plan their next unforgettable holiday.

A man in a formal waistcoat and tie sits at a desk, holding a pen and speaking to two people opposite him. Papers and a keyboard are on the table. He appears to be explaining something or giving advice.

Shore Experiences Manager

Lead the shore experience team to deliver effortless and inspiring excursions. You’ll drive revenue, manage partnerships and ensure every experience meets high standards, helping guests explore the world with confidence.

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Shore Experiences Assistant

Promote and sell unforgettable shore excursions that match guest interests. You’ll provide expert advice, manage bookings and support tours, enhancing holidays with adventures ashore and delivering a warm, personal service.

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How to apply

Hear from our team

A woman poses with arms outstretched in front of a large cruise ship docked by a fjord, surrounded by mountains and cloudy skies.

“I love working closely with my team, collaborating to achieve our goals and supporting each other in providing outstanding service.”

Diana, Senior Loyalty & Cruise Sales Manager ,

A person in a black, sparkly suit and bow tie stands next to a blue sign that reads The Peninsular Club in a formal indoor setting.

“My job allows me to pull on my experience working across our ships and the time spent in the incredible ports of call we visit.”

Richard, Senior Loyalty & Cruise Sales Manager ,

Crew member in a navy jacket standing outdoors on deck, with calm water and mountainous landscape in the distance.

“One of the things I love most is the opportunity to travel and experience new places. No two days are the same and that’s what keeps me motivated.”

Jack, Venue Experience Officer,

Skills & qualifications
Team roles
Development opportunities
Working on board

What skills do I need to work in shore experiences or cruise sales on a cruise ship?

To succeed in shore experiences or cruise sales on board a P&O Cruises ship, you’ll need strong customer service skills, confidence when speaking with guests, and the ability to stay calm, organised and professional in a fast‑paced ship environment.

Both roles require clear communication, attention to detail, and a proactive approach to supporting guests. Shore experiences roles benefit from problem‑solving skills and an interest in destinations, while sales roles suit people who enjoy building rapport and recommending the right holiday options.

Do I need previous sales, tourism or hospitality experience to apply?

Previous experience in sales, tourism, retail, call centres or hospitality is helpful, but not essential. We value transferable skills such as communication, organisation and guest care. Many people join a P&O Cruises ship with no previous cruise experience.

Are formal qualifications required for these cruise ship roles?

Formal qualifications aren’t always required. Instead, we look for strong literacy and numeracy, a positive attitude and proven customer service skills. Full role‑specific training is provided before you join and continues throughout your assignment on board.

Is product or destination knowledge important?

Yes, but you don’t need to know everything before you apply. Cruise sales team members learn about ships, itineraries and loyalty benefits, while shore experiences team members learn destination information and tour operations. Full training is provided so you can feel confident in your knowledge.

Is this a suitable first job at sea?

Yes. These roles are suitable for first‑time ship crew. Many people start their cruise ship careers in shore experiences or cruise sales and are supported with training, coaching and onboard guidance.

What does a typical day look like in shore experiences or cruise sales?

Both roles are highly guest‑focused, but the day‑to‑day responsibilities differ:

Cruise sales:
You’ll speak with guests about future holidays, explain loyalty benefits, promote exclusive onboard offers and help guests book their next P&O Cruises holiday.


Shore experiences:
You’ll help guests choose and book excursions, provide destination advice, support port‑day operations and resolve any issues with local tour partners.

Where will I interact with guests on board?

You’ll typically interact with guests at your department’s dedicated desk, during presentations or event, and at times while moving around the ship as part of guest‑facing activities.

How guest‑focused are these cruise ship roles?

Both roles involve frequent guest interaction. Cruise sales focuses on understanding guest needs and recommending future holidays, while shore experiences  supports guests before, during and after port days.

Will I need to meet performance targets?

Cruise sales team members work towards individual and team sales targets. Shore experiences team members work to operational and guest satisfaction standards, particularly on busy port days. Both teams receive training, coaching and performance support.

Do these teams work with other departments on the ship?

Yes. Both departments work closely with guest services. Cruise sales also partners with shoreside marketing and revenue teams, while shore experiences works closely with port teams and approved local tour providers.

What training will I receive before and during my contract?

You’ll receive comprehensive, role‑specific training before joining your ship, followed by ongoing coaching throughout your assignment. Training covers systems, guest service standards, destination knowledge and sales techniques where relevant.

Is there career progression in shore experiences or cruise sales?

Yes. High‑performing team members can progress into senior or management roles within their department. Many also move into other guest‑facing or operational roles on board.

Can working on board help me move into a shore‑based career?

Absolutely. Cruise ship experience builds valuable skills in customer service, communication, operations and sales. These skills are highly transferable to shore‑based roles across travel, tourism, sales and customer experience.

How is performance measured on board?

Performance is reviewed regularly and is typically based on guest feedback, teamwork, professionalism an, depending on the role, sales performance or excursion delivery standards.

What are the working hours like on a cruise ship?

Working hours vary depending on the itinerary. Cruise sales follows structured schedules based on guest activity and events. Shore experiences teams have early, busy port days and more structured sea days.

Will I get time ashore while working on a ship?

When operationally possible, particularly on quieter port days, you’ll often have opportunities to go ashore and explore destinations.

What is life like living and working onboard a P&O Cruises ship?

You’ll live as part of a diverse, international crew community, build strong friendships and experience life at sea while travelling to exciting destinations around the world.

How long are cruise ship contracts?

Contracts (know as ‘assignments’ on board P&O Cruises ships) typically last several months, followed by a period of time off before your next assignment so you can rest and recharge.

What wellbeing support is available on board?

Crew have access to welfare teams, wellbeing resources and dedicated support services focused on health, safety and mental wellbeing at sea.

What do people enjoy most about these roles?

Team members enjoy the guest interaction, global travel, strong sense of community and the opportunity to build valuable skills in an exciting and supportive environment.

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Got the skills and the spark?

How to apply